ABOUT GIFTOBASKET & TERMS & CONDITIONS
Giftobasket is GST Registered Business.
As Our Tag Line Says “Spreading Happiness”. We are here to spread happiness among our customer and their family and friends through our unbeatable collection of pocket friendly Gifts & Return Gifts.
Our journey started a long year back, since then we are Spreading Happiness with our wide range of products. Our goal since day one has been to make our customer happy.
Our Specialty is customized Return Gifts Kit and we are adding more and more ready Gift kits on our platform.
We started this online shop with a passion for providing creative and innovative products along with an affordable price range. We aim to create a hassle-free and in-expensive shopping experience that is filled with joy. So, what are you waiting for? Start your shopping now!
We serve in almost each and every state of India through our Logistic Partners.
We have Cash on Delivery option on our website and also have online payment gateway.
You can contact us through whatsapp @ 7042089790 or can drop an email @ email@example.com for any further query or assistance.
TERMS & CONDITIONS
To avail the services offered at www.Giftobasket.com or by any of its affiliates, you must agree to the following terms and conditions. If you visit, shop or browse at www.Giftobasket.com you accept these conditions.
Please read the terms and conditions carefully. While using any current or future services offered by Giftobasket.com or any of its affiliates, whether or not included in the Giftobasket.com website, you will abide by these Terms & conditions the guidelines and conditions applicable to such service or business.
Terms and conditions are binding for all purchases
All orders are deemed offers for you to purchase our products. We may accept your offer by issuing a confirmatory e-mail and/or mobile confirmation of the products specified in your order. Our acceptance of each such offer is expressly subject to and conditioned on your assent to these terms and conditions of sale. No other terms and conditions will apply.
When you visit www.Giftobasket.com or send e-mails to us, you are communicating with us electronically. By communicating with us, you consent to receive communication from us electronically. We will communicate with you by e-mail or by posting notices on our website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.
All prices posted on this website are subject to change without notice. Prices prevailing at commencement of placing the order will apply. Posted prices includes all taxes and charges. In case there are any additional charges or taxes the same will be mentioned on the website.
All payments must be received by us prior to shipping unless the order is placed by using Cash on delivery (COD) payment mode. We accept payment by cheque/cash/draft, net-banking, credit card, debit card, cash card, mobile payments. Currently EMI facility is not available with us.
Shipping and Handling
We will arrange for shipment of the products to you. Shipping schedules are estimates only and cannot be guaranteed. We are not liable for any delays in the shipments. Title and risk of loss and damages pass on to you upon the products delivery to you. In case reverse shipment cannot be arranged by us due to unavailability of our logistics partners, then in that case you may be requested to send such products through any available courier services.
Return of Products by you
Please review our Cancellation & Return/Refund Policy, which also governs your visit to www.Giftobasket.com, to fully understand our practices.
Changes and Cancellation
Any item additions, quantity changes or specification changes made to accepted orders will be modified in the order details. All sales are final, provided, however, item cancellations and quantity reductions may be made before the order is shipped. We may, without liability, cancel any accepted order before shipment if our credit department does not approve your credit or if there are other problems with the payment mode selected by you.
Cancellation of Order by Giftobasket
Giftobasket reserves the right to refuse or cancel any order placed for a product due to any of the below reasons:
· Technical issues related to pricing information.
· Non-availability of the product(s).
· Payment problem identified by Fraud Detection Department.
This shall be regardless of whether the order has been confirmed and/or payment been received. 100% payment shall be refunded and the User shall be informed of the same.
Note: We may put additional checks and verifications or seek more information before accepting any order. We will contact you if all or a part of your order is cancelled or if additional information is required to accept your order.
Giftobasket.com reserves the right to charge restocking fee of 25% of the order value on International books. All other product categories will attract a restocking fee of 10% of the order value.
Refund will be made within 7-10 working days after deducting applicable restocking fee.
License and Website Access
Limited License to access
Protection of Your Account: You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You shall be responsible for all activities that occur under your account or password.
Use by Children: Giftobasket.com does sell products for children, but it sells them to adults. If you are under age of 18 years, you may use Giftobasket.com only with involvement of a parent or guardian. Giftobasket.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Gift Voucher/Wallet/Prepaid Credit (the “Credit”)
The Credit cannot be exchanged for cash or cheque.
· The holder of the Credit is deemed to be the beneficiary.
· The full amount of Credit can be applied to only one account on Giftobasket.com.
· Credit cannot be used with other promotional offers on Giftobasket.com.
· The Credit can be redeemed on Giftobasket.com.
· Gift Voucher hard copies shall be mailed to the Customer.
· Gift Voucher is valid for 6 months from the date of purchase. On request from Customer, Gift Vouchers can be emailed either to the registered email ID of Customer or any other email ID designated by Customer, once the Order has been processed.
Reviews, Comments, Communications, and other content
Nature of content:Visitors to Giftobasket.com may post reviews, comments and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights to otherwise injuries to third party or objectionable and does not consist of or contains software virus, political campaigning, commercial solicitation, mass mailing or any form of spam.
False information:You may not use false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Giftobasket.com reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted contents.
Rights Granted:If you do post content or submit material and unless we indicate otherwise, you grant Giftobasket.com and its affiliates a non-exclusive, royalty free, perpetual, irrevocable, and fully sub-licensed right to use, reproduce, modify, adapt, publish, translate, create derivative work from, distribute, and display such content throughout the world in any media. You grant Giftobasket.com and its affiliate sites and sub-license the right to use the name that you submit in connection with such content if Giftobasket.com chooses.
Right Owned: You represent and warrant that you own all the rights or otherwise or control all of the rights to the content that you post; that the content is accurate; that the use of the content to supply does not violate this policy and will not cause injury to any person or entity and that you will indemnify Giftobasket.com or its affiliate for all claims resulting from the content you supply. Giftobasket.com has the right but not the obligation to monitor and edit or remove any activity or content. Giftobasket.com takes no responsibility and assumes no liability for any content posted by you or any third party.
Risk of Loss
All items purchased from Giftobasket.com are made pursuant to the shipment contract. This means that the risk of loss and title for such item passes on to you upon the products delivery.
Giftobasket.com and its affiliates attempt to be as accurate as possible. However, Giftobasket.com makes no warranties that the product description and any other content of its site are accurate, complete, reliable, current or error free. The product offered by Giftobasket.com itself is not as described and its sole remedy is to return in its unused condition.
Site Policies, Modification, and Severability
Please review our other policies. We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and will not affect the validity and enforceability of any remaining conditions.
Intellectual Property Rights
Copyright Protection:All content included on this site, such as text, graphics, logos, button icons, audio clips, digital downloads, data compilations and software, is the property of Giftobasket.com or its affiliate sites and protected by the Indian Copyright law. The compilation of all the content on this site is the exclusive property of Giftobasket.com and protected by Indian Copyright law. All software used in this site is the property of Giftobasket.com and is protected under the Indian Copyright law.
· Protected Marks: Giftobasket, www.Giftobasket.com, Giftobasket.com & design, Giftobasket.com books, products, and other marks indicated on Giftobasket website are registered trademarks of Giftobasket.com.
· Protected Graphics: All Giftobasket.com graphics, logos, page headers, button icons, scripts and service names are trademarks or trade dress of Giftobasket.com. Giftobasket.com’s trademarks and trade dress may not be used in connections with any product or service that is not of Giftobasket.com. All other trademarks not owned by Giftobasket.com or its affiliates that appear on Giftobasket.com or its affiliate sites are the property of their respective owners, who may or may not be affiliated with, connected to, associated with Giftobasket.com or its affiliates.
Governing Law and Jurisdiction
These terms and conditions will be construed only in accordance with the laws of India. In respect of all matters/disputes arising out of, in connection with or in relation to these terms and conditions or any other conditions on this website, only the competent Courts at Ahmedabad, Gujarat shall have jurisdiction, to the exclusion of all other courts.
Disclaimer of warranties and Limitation of Liability
THIS SITE IS PROVIDED BY Giftobasket.com ON AN “AS IS” AND “AS AVAILABLE” BASIS. Giftobasket.com MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Giftobasket.com DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Giftobasket.com DOES NOT WARRANT THAT THE SITE, ITS SERVERS, OR EMAIL SENT FROM Giftobasket.com ARE FREE OF VIRUS OR OTHER HARMFUL COMPONENTS. Giftobasket.com WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES
Giftobasket ships its products to almost all parts of India. Orders placed will be shipped within 48* hrs. We ship on all days except Sunday and National Holidays.
Shipping Charges: Shipping charges are based on Zone or area pin code where the product is to be delivered on all orders below Rs. 499/-
For orders above Rs. 499 (Excluding COD charges, Taxes or value reduced after application of coupons or any other offer) free shipping is available at certain locations only. For other locations, additional shipping charges will be applicable. At these locations, in which additional charges are applicable, the Rs. 49 shipping charge will be added to the shipping charges for all orders below Rs. 499 (with exclusions as above).
The shipping charge applicable will be visible to you when you enter the shipping address while you are checking out with your order.
These shipping charges applicable are not refundable in the case of return/cancellation of the product or the order.
The shipping charges can be modified by Giftobasket at any point without prior intimation. The new charges would reflect on the product page as well as in the checkout flow.
Every once in a while, Giftobasket brings out various offers in an attempt to satisfy customers. Various offers could be introduced for a limited span of time that enable free shipping of goods, subject to the fulfillment of the terms and conditions attached to the offer.
Estimated Delivery Time: For all Metro Cities serviced by reputed couriers, the delivery time would be within 4 to 7 business days of shipping (business days exclude Sundays and other holidays). However items weighing over 2 kilos or high volume may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 7-14 business days depending on location.
The delivery date displayed while placing the order i.e. on the Product Details, Cart, Checkout and Order Confirmation page and in the order confirmation email are tentative. It may change once the order is shipped. Post shipment of the order, an Estimated Delivery Date will be displayed on Courier tracking Page ( Link Shared with you via email/sms )Page which will help you to keep a track of the shipment status of your order.
Giftobasket ensures to provide a delightful customer experience by delivering the products as per the Estimated Delivery Date communicated as above, however, at times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which Giftobasket is not liable and would request its users to cooperate as Giftobasket continuously tries to nought such instances. Also, Giftobasket reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) in your Giftobasket Store wallet.
Address Change: You can change the delivery address of your order only if the order is in Pending status and none of the item(s) purchased in the order are shipped. However, if there are any variations in the charges/taxes (if any) applied for the original delivery address used while placing the order v/s the delivery address to be updated, the request for updating the delivery address might not be accepted.
Hidden Charges (Sales tax, Octroi etc): You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.
International Locations: Currently we do not deliver to locations outside India
Tracking Packages: We will mail you the name of the courier company and the tracking number of your consignment in your registered email address and via sms. In case you do not receive a mail from us within 48hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.
Non-availability on Delivery: Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your correct mobile number in the delivery address as it will help in making a faster delivery.
We insist on the highest standards for secure transactions and customer information privacy since we value the trust you place in us.
Collection of Information
When you use our Website, we collect and store your personal information which is provided by you from time to time. We aim to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
In general, you can browse the Website without revealing your identity or any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Wherever possible, we indicate which fields are optional and which are required. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our user’s demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
We use data collection devices such as “cookies” on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small identifiers sent from a web server and stored on your computer’s hard drive, that help us to recognize you if you visit our website again.
We collect information about your buying behaviour if you choose to buy on the Website.
In case you transact with us, we collect certain additional information, such as a billing address, credit / debit card number and a credit / debit card expiration date and / or other payment details and tracking information from money orders and cheques.
In case you choose to post messages on our chat rooms, message boards or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
In case you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.
We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) when you set up a free account with us.
You can browse some sections of our Website without being a registered member, however; certain activities (such as placing an order) do require registration. We do use your contact information to send you offers or Order updates through Sms/ WhatsApp/ Calls/ Email based on your current or previous orders and your interests.
Use and Sharing of Information
We do not share, sell, trade or rent your personal information to third parties for unknown reasons.
“Cookies” are small identifiers sent from a web server and stored on your computer’s hard drive, that help us to recognize you if you visit our website again.
We safeguard your privacy using known security standards and procedures and comply with applicable privacy laws. Our websites combine industry-approved physical, electronic and procedural safeguards to ensure that your information is well protected throughout it’s life cycle in our infrastructure.
Sensitive data is hashed or encrypted when it is stored in our infrastructure. Sensitive data is decrypted, processed and immediately re-encrypted or discarded when no longer necessary. We host web services in audited data centers, with restricted access to the data processing servers. Controlled access, recorded and live-monitored video feeds, 24/7 staffed security and biometrics provided in such data centers ensure that we provide secure hosting.
All our users have the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications.
Please email @ GIFTOBASKET2022@GMAIL.COM if you no longer wish to receive any information from us.
CANCELLATIONS AND RETURNS/ REFUND
HOW DO I CANCEL MY ORDER?
You can cancel your COD or Pre-paid order at any time prior to its shipment, but after shipment the same can`t be Cancelled.
You can cancel your order before shipment through login to your account with us:-
Login to Your Account
What is Giftobasket’s Return policy?
We offer easy replacement for all products sold on Giftobasket.com, under certain conditions which are mentioned below:
1. In case of any manufacturing defect / transit damages customers has to be reported us within 24 hours from the delivery, After which we may not be able to accept the complaint.
2. We may ask you to share the images of the product and the internal & external packaging material.
3. Once we agree to replace, then we will replace the defective/damaged product with a brand new product at no extra cost.
4. Giftobasket will try to replace the specific product ordered. However, Giftobasket reserves the right to offer an alternate product in case the product is Out of Stock or Discontinued by the manufacturer.
5. Return policy is not valid for perishable products such as Cakes, Flowers, Chocolates, etc. If one comes across any issue with these products, they are advised to contact our customer support team within 24 hours. We will try to resolve the complaint in the best possible manner; however, it’s not guaranteed that we’ll be able to provide replacement/refund request.
6. Damages due to normal wear & tear and negligence on part of the customer is not returnable at all.
7. Giftobasket Return Policy is implied only where the product have defect or damage. Cases where the wrong selection was made by the customer or Shipment not Accepted at the Time of Delivery will be considered discretionary returns and may attract Cancellation/ Restocking Charges ( up to 20% or Shipment and Return Shipment Charges whichever is heigher).
8. Customers may be asked to send the product back to us through a courier of Thier choice. In case of returns for a cause – where a different product is delivered from the ordered product OR the product got damaged in transit – Giftobasket will reimburse up to 10% of the product price or Rs.100, whichever is lower for returning the products back to us,(will be paid as Store Credit / Gift Card Balance). In case of returns of choice – where the customer does not like the product or simply changes mind – the courier charges for the returns will have to be borne by the customer.
9. Giftobasket Replacement policy is applicable only on the products “sold by Giftobasket” and not from any other Merchant / Seller or Marketplace. In that case, Seller Specific Return Policy will be followed.
10. Giftobasket is not responsible for any in-transit damages, while product has been shipped by the customer. Customer is solely responsible for the damage claim from courier company.
Following are the terms and conditions for return/replacement:
· Products must be in their original condition.
· Only unused, unaltered, unsoiled products with their original tags will be accepted.
· Brand packaging should be intact. Do not paste anything or use any adhesive based tape on the original packaging. If needed, you may put it in a plastic bag and then stick over it.
· Replacements will be made basis availability of that product on the website.
· Brand’s policy shall apply for specific branded product. We source branded products and these products are bound by brand policies of repair, exchange, refunds and cancellations thereby binding the customer with the same.
How will I know that my order is cancelled ?
You shall receive an automated e-mail once the order is cancelled. You can also check the Cancellation status by visiting “My order” segment under “My account” section. Usually, it takes upto 48 hours to process cancellation.
Why did Giftobasket cancel my order?
Your order can be cancelled due to any of the below reasons:
· Technical issues related to pricing information.
· Non-availability of the product(s).
· Payment problem identified by Fraud Detection Department.
Note: We may put additional checks and verification's or seek more information before accepting any order. We will contact you if all or a part of your order is cancelled or if additional information is required to accept your order.
I want to return a faulty/damaged product, how do I proceed?
Please follow the below mentioned steps :
· Click clear images of the product showing damages.
· Email us the images.
· Explain the exact detail of the damage/defect and the status of the package that you received.
· The complaint and the images should be sent to us within 48 hours of the delivery. Failing to do so, we will not be able to serve the claim for you.
· Once we approved the return request, You have to send the product back to us.
· Once the product reaches us, our Quality Analysts will evaluate your returned product to ensure adherence to our Returns Guidelines.
When are returns not possible?
There are certain scenarios where it is difficult for us to support returns, which are:
· If the return request is made outside the specified time frame.
· Items that are returned without original packaging, freebies or accessories.
· If the product is damaged because of use or the product is not in the same condition in which you had received it.
· Defective products which are covered under the manufacturer’s warranty.
· Any consumable item which has been installed or used.
· Products that may/have been tampered or products with missing serial numbers.
Can I add items and combine orders after I have placed an order?
We currently do not allow the facility of adding or combining orders once they have been placed. In case of COD orders that have not been shipped, you may cancel the order and place another one.
How will I get a refund for the order I cancelled or returned?
The refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verifications at our end. The mode of refund may depend on the mode of payment used at the time of placing the order.
· Please note that the shipping charges and COD charges are non-refundable.
· Refund will be done by the same method we received the payment in. In exceptions, we may ask you for the Bank account details.If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Bank details will be taken during refund process. Please ensure that the details that you enter is correct. Giftobasket will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.
· If you have received a mail from us confirming your refund request, then rest assured that we have initiated your refund request and are following up with financial organisations for the same.
· Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, you can contact us. We will gladly help you.
Do not hesitate to contact us with any queries.
just drop a Message on whatsApp @7042089790 OR Drop an Email @ firstname.lastname@example.org And we will resolve your query as soon as possible.
2378, SECTOR-46, GURGAON
FLAT NO-801, TOWER-14
SARE HOMES, SECTOR-92
Email : GIFTOBASKET2022@GMAIL.COM